GENERAL INFORMATION
FIRST TIME USER INFORMATION REGISTRATION
SYSTEM REQUIREMENTS
RECEIVE / VIEW BILL
PAYMENT
UPDATING INFORMATION
OTHER

GENERAL INFORMATION

What is Water/Sewer Account Online?
Water/Sewer Account Online is an online service enabling Lake County Water/Sewer customers to view and pay bills through the Internet. We are pleased to provide our customers an opportunity to save valuable time and money - no phone calls and no more stamps! Most customers find electronic billing and payment is easier, faster and more convenient than traditional methods.
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What can I do with Water/Sewer Account Online?
You can pay your Lake County Water/Sewer bill online, anytime, using your checking account, Visa® or MasterCard® credit or debit card. You can also view your billing, payment and water consumption histories, submit a water reading, contact us with a question about your bill or schedule a service disconnection.
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Why should I use Water/Sewer Account Online?
Water/Sewer Account Online is easy, convenient, safe and secure. With Water/Sewer Account Online, your payment will post to your account the next business day.
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Who can use Water/Sewer Account Online?
Any Lake County Water/Sewer customer is eligible.
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How much does it cost?
There is no cost for this service.
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How do I contact Customer Service?
You may email us at PWBilling@LakeCountyIL.gov or you may call Customer Service Monday through Friday between 8AM and 5PM at (847) 377-7500.
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FIRST TIME USER INFORMATION/REGISTRATION

How do I sign up for Water/Sewer Account Online?
It’s easy! Simply go to our Web site at http://www.lakecountyil.gov/mywatersewerbill/ and complete the registration page to set up your personal account. Your registration will be processed immediately, and a verification code for your initial login will be emailed to you. You may begin making online payments with your first login.
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What information do I need?
You will need to enter your account number and your customer number. Please enter all numbers, including the zeros.


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How do I register when my name is the second name on the account?
You may register under the second name on the account. However, the account may be registered only once. Both you and the primary account holder can access the account by entering the Username and Password created during registration.
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What can I use as my Username?
Your Username can be anything you want. We do not require any specific combination of letters, numbers or special characters. You will use this Username every time you login to Water/Sewer Account Online.
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What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.
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What can I use as my Password?  Do you require a combination of letters and numbers?
Your password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.
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Where is my Verification Code?
A Verification Code is necessary for your initial login to Water/Sewer Account Online. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call Customer Service Monday through Friday between 8AM and 5PM at (847) 377-7500. A Customer Service Representative will provide your Verification Code.
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I can’t log in/My password doesn’t work.
Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.
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What if I forget my password?
You may request a password reminder by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to your email address saved in Water/Sewer Account Online.
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SYSTEM REQUIREMENTS

What do I need?
You need a browser with 128-bit encryption. How do I check this? Back to top

How can I upgrade my computer browser to 128-bit encryption?
Visit Microsoft's Internet Explorer site (http://www.microsoft.com/en/us/default.aspx) or Mozilla's Firefox site (http://www.mozilla.com/en-US/firefox), and download the current version of the browser on your computer. If you use a different browser, go to the home page and update to a version that supports 128-bit encryption. NOTE: After downloading the current browser, you will need to restart your computer to activate the download installation.
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How do I know my computer connection is secure?
To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your Internet browser. The padlock should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general information screens about the service, but will be reflected on any screens that will transmit your confidential account information. Another indication of a secure Web site is the web address bar. It will change from http://... to https://... The "s" indicates the hypertext transfer protocol (http) is secure.
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If my computer is left inactive, how long do I have before I am logged off Water/Sewer Account Online?
If your computer is left inactive for a period of one hour, you will automatically be logged off.
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Does Water/Sewer Account Online work on my Macintosh computer?
Yes. It works on your Mac, as long as you have a current Web browser installed. Internet Explorer for Mac is not current and will not work on this site.
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RECEIVE / VIEW BILL

How do I receive my eBill after I sign up for Water/Sewer Account Online?
During registration for Water/Sewer Account Online, you may elect to start receiving eBills. If you choose to receive eBills, you will no longer receive a paper bill. We will notify you by email when your eBill is ready for viewing and paying online.
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How do I change from paper bills to eBills (or vice versa)?
If you have already registered and would like to change your billing preference, click on Change Profile, then on Manage Profile, and change your selection in the Receive eBills box.
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How do I view my current utility bill?
When you log in to Water/Sewer Account Online, you will see the Billing History page. You can click on any of the dates under the Bill Date column to see the details of each bill. If you elected to receive eBills, you will also see the word “View” under the Web Bill column. When you click on any of the “View” links, a separate window will pop up with your eBill.
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How do I view older bills?
We switched to a new billing system in May 2007. You can view the details for any bill from May 2007 to present by clicking on the appropriate date under the Bill Date column. The details for bills prior to May 2007 are not available for viewing in Water/Sewer Account Online.
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Can I print a copy of my bill?
Yes. If you receive eBills, click View under the Web Bill column for the appropriate bill. A separate window will pop up with your eBill. You may print using the printer icon from that window. If you still receive paper bills in the mail, an exact copy of your bill is not available online. You may view your billing details by clicking on the appropriate date under the Bill Date column. You may print using the printer icon in the Billing Detail window.
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Why don’t I see graphs?
You need Adobe Flash Player installed on your computer to successfully view the graphs. To get the current version, visit http://www.adobe.com/ to get the download.
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PAYMENT

Can I access my Water/Sewer payment history?
Yes. Water/Sewer Billing retains your billing and payment history.
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I am trying to make a payment online, but am unable to proceed. What’s wrong?
Once you select your payment method and click the Go button, you will be directed to a 3rd party site in order to complete your payment. Make sure to click OK on the message notifying you that you are being redirected. If you still don’t see another window with your payment options, your pop-up blocker may not be allowing the payment site to open. Adjust the settings on your pop-up blocker to allow pop-ups from waterbill.lakecountyil.gov.
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What is an Auth #?
For your protection, credit card authorization numbers are required. This is the 3-digit code on the back of the credit card on the signature line.

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What if the payment processing system seems delayed or slow while I’m making a payment?
Payment processing should be a smooth, quick transaction. However, in the event that it seems slow, it’s important to click the Submit button only once. Your payment will be processed, and you will receive a confirmation. Clicking the Submit button multiple times may generate multiple payments, in which case your Financial Institution may choose to hold your funds temporarily.
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Will I receive confirmation of my payment?
After you make a payment with a credit card or e-check, a screen confirming successful payment will show the payment details including date, time and amount. You may print a copy of this confirmation screen for your records.
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When will you know I paid?
All payments submitted on a regular business day before 5 PM Central Standard Time will be posted the following business day. Payments submitted during a weekend or Lake County holiday will be posted the following business day.
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Do I have to pay the full amount of the Water/Sewer bill?
Partial payments are accepted. However, if the total amount due is not paid by the due date, the bill is considered delinquent and will be subject to late fees and possible disconnection.
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Can I make payment arrangements?
If your account is in good standing, but you are unable to pay the full amount of the bill by the due date, you may make payment arrangements by calling Customer Service at (847) 377-7500.
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Will paying online prevent service disconnection?
If you received a disconnect notice, call Call Customer Service to determine your payment options at (847) 377-7500.
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If my water is already disconnected, will paying online turn it back on?
Call Customer Service for the total amount due to turn the service back on at (847) 377-7500.

Payments may be made at:

Lake County Public Works
650 West Winchester Road
Libertyville, Illinois 60048
Hours: 8 AM – 5 PM Monday through Friday
Cash, credit card, check or money order
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What about utility bills I pay through the mail?
All payments made on your account will be viewable through Water/Sewer Account Online. Please include your customer #, account #, and amount paid with any remittance that is not paid online.
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UPDATING INFORMATION

How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.
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What if I forget my password?
You may request a password reminder by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to the email address saved in Water/Sewer Account Online.
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I used to get eBills, but they stopped coming.  What happened?
We may not have your correct email address. It is very important to update your email address in Water/Sewer Account Online, especially if you are receiving eBills. To update your personal information, click on Change Profile, then on Manage User Credentials.
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How do I give you updated contact information for my account?
You may use the Ask Us/Tell Us feature to send updated contact information such as a new phone number or mailing address for your account.
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How do I notify you that I’m moving?
You can either log in to your Water/Sewer Account Online and click "Moving" in the Online Services section or call us at (847) 377-7500 a minimum of 2 business days prior to the desired disconnection date.
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OTHER

Need more help?
If you have a question about the charges on your bill, or if you have any change to your account, you may email us at PWBilling@LakeCountyIL.gov or you may call Customer Service Monday through Friday between 8AM and 5PM at (847) 377-7500.
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